Seller’s name: REINA LIMITED
Representative: President Chiaki Imai
Seller’s address: Sun Selco Building 3rd Floor
1-1-1 Watanabedori
Chuo-ku, Fukuoka
Japan 810-0004
Seller’s phone number: CHIE IMAI CUSTOMER CARE
092.781.7015 (within Japan) or +81.92.781.7015
Business hours: 09:00 – 18:00 JST
(except for Sat, Sunday and public holidays and New Years holidays)
Selling price: We will indicate the selling price per product.

Fees other than payment for purchased products:
POD fee Credit card Free
Bank remittance Applicable bank fees
POD Applicable POD fees
Delivery charge Within Japan Free
Outside Japan Applicable shipping fees

How to order:
Proceed to the purchase screen from “Shopping cart” in the screen of the product details.
Members are required to log in first.
Payment method : Credit card or bank remittance

(Credit card)

  • Credit card payments will only be accepted if made by the cardholders.
  • AMEX, VISA and MASTER CARD are accepted. The total amount is due upon purchases and must be
    paid in a single payment.

(Bank remittance)

  • Applicable bank fees are applied when you make a direct deposit to our bank account.
  • Your bank may charge applicable fees when you wire transfer cash to our bank account.

(POD – Payable On Delivery)

  • POD payments are only be accepted when products are delivered to the purchaser.
  • POD payments will only be accepted to purchase up to the total value of 300,000 JP yen (consumption
    tax included).
  • You can not pay via POD with the “Pick Up in Store” delivery option.

Payment due date:

  • The due date for credit card payments depends on the cut-off date and terms of the credit card being
    used. Please contact your card company for details.
  • Payments via bank remittance shall be made within 7 days from your purchase. If we cannot confirm
    the deposit in our bank account, we cancel the order.
  • POD purchases require you to pay directly to the deliverer of the courier company upon receiving the
    product packages.


  • Products may be delivered outside Japan if the products are accepted for shipping via curriers and by
    the country and or local laws and regulations of the shipping address.
  • Products will be delivered within 10 business days of receiving your order. Delivery may required extra
    days up to 14 days if the shipping is from Japan to the shipping address outside Japan.
  • Please understand that we cannot deliver within the above timeframe if the purchased products are not
    in stock or sold out.
  • Please contact CHIE IMAI CUSTOMER CARE if your purchased product does not arrive within 10
    business days from the order.
  • The delivery may be delayed due to act of God and any others conditions such as weather, traffic and
    labour disruption regardless of our terms of use.
  • You may pick up your order at one of CHIE IMAI stores. Please fill out the shipping form with the
    address of one of our stores, then write “Pick Up at the store” in the extra space in the shipping

Return and refund policy:

  • We will exchange any defective items (such as broken or leaking items as a result of shipping) within
    eight (8) days of shipping. Place items in their original packaging and send back to our address. Call or
    contact us at within eight (8) days of your shipping notice to start the process. We
    will reimburse the cost of shipping for exchanged items.
  • Returned items must be sent back untagged and/or unopened within eight (8) days of shipping for a
    refund. A refund will be made depending on your original payment method. We will process a refund as
    soon as we receive the returned item(s). CHIE IMAI will not provide refunds for used or opened/
    untagged items and likewise will not refund the shipping fees for used or opened items.


  • Please note that the number of our inventory is limited. The products you may wish to purchase may
    not be available at the time of your purchase.
  • Minors are required to have a consent to purchase our products by their guardians
  • Please note that the products you may wish to purchase may be sold out or they may no longer be
  • Prices are subject to change without prior notice.

Privacy Policy:
Please refer to “Privacy Policy”