SHIPPING FEESWithin Japan:
Free Shipping for purchases of any items from chieimai.com.
Shipping to outside Japan:
A flat rate of ¥7,000 Japanese yen is applied for shipping items purchased from
chieimai.com. Shipping restrictions are applied on some products. Shipping rate will be
added to your cart after clicking on “check out”. Please contact us at
firstname.lastname@example.org if you have any questions.
·CASH (CASH must be mailed via registered mail through a Japan Post Office)*
·WIRE TRANSFER* (Please note that bank fees will be applied)
* Our account information appears after filling out all required area and clicking on
“PLACE ORDER” from the page of billing information. Cash transactions apply only to
residents of Japan.
Orders are shipped via “Black Cat”, Yamato Unyu or any applicable couriers if Black Cat
is not available to your area. When the payment is approved online, the shipping is
processed within three (3) business days. If the order is made on Saturday, Sunday or a
holiday, the order will be processed on the following business day. If you do not receive
the courier within 10 business days from your order, please contact us.
SHIPPING RESTRICTED PRODUCTS, FOODS AND ALCOHOL ITEMS
Some countries prohibit shipping, importing and selling certain animal products, food
and alcohol items online. Our products are shipped from Japan. Your country of
residence may not allow you to import our products by courier. Please refer to the rules
and regulations of your local customs office before you make a purchase from us. If
CHIE IMAI or a third party confirms that your purchase of product(s) is unable to be
delivered to your shipping address, we will advise you by email upon processing your
order and inform you of the status of the shipping. We will process the shipping within
(7) seven business days of our email notice if you provide us with a valid shipping
address at email@example.com. Otherwise, we will cancel the order and fully refund
your purchase of our product(s). Refunds will be processed within (10) ten business
days. CHIE IMAI is not responsible for ensuring any purchased items can be imported
to your requested shipping address if it is outside Japan.
RETURN AND REFUND POLICY
We will exchange any defective items (such as broken or leaking items as a result of
shipping) within eight (8) days of shipping. Place items in their original packaging and
send back to our address. Call or contact us at firstname.lastname@example.org within eight (8) days
of your shipping notice to start the process. We will reimburse the cost of shipping for
exchanged items. Returned items must be sent back untagged and/or unopened within eight (8) days of
shipping for a refund. A refund will be made depending on your original payment
method. We will process a refund as soon as we receive the returned item(s). CHIE
IMAI will not provide refunds for used or opened/untagged items and likewise will not
refund the shipping fees for used or opened items.
CHIE IMAI CUSTOMER CARE
Sun Selco Building 3rd Floor